Privacy Policy

1. Introduction

Vertex Web Africa (“Vertex Web Africa”, “we”, “us” or “our”) respects the privacy of website visitors, prospective clients and clients.

This Privacy Policy explains what personal information we collect, why we use it, how it may be shared and the choices available to you.

Vertex Web Africa operates from Ermelo, Mpumalanga, South Africa and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.

2. Scope of this Policy

This Privacy Policy applies to personal information collected through: https://www.vertexwebafrica.co.za/

It also applies to information that you provide to us through our contact forms, quote requests, email, WhatsApp and normal business communications.

Separate third-party websites or services linked from our website are governed by their own privacy policies.

3. Personal Information We May Collect

Depending on how you interact with us, we may collect your name, business or company name, email address, telephone or WhatsApp number, website address, preferred contact method, service requirements, approximate project budget, project descriptions, quote selections, requested add-ons, project notes and other information you voluntarily provide.

If you become a client, we may also process billing details, invoices, project correspondence, website credentials or technical information required to provide the agreed services.

We do not intentionally request unnecessary sensitive personal information through our normal website forms.

4. How We Collect Information

We may collect information directly from you when you submit a form, request a quotation, contact us by email or WhatsApp, enter into a project agreement, request support or communicate with us about billing.

Some technical information may also be collected automatically when you use our website through hosting, security and analytics technologies.

5. Why We Process Personal Information

We may use personal information to respond to enquiries, prepare quotations and estimates, communicate about prospective or active projects, provide website development or support services, manage hosting and maintenance, issue invoices, maintain accounting records, provide customer support, improve our website, understand general website usage, prevent misuse and comply with legal obligations.

We will not use information submitted through a quote or contact form to add you to unrelated marketing communications unless you have separately agreed to receive them.

6. Basis for Processing

Depending on the circumstances, we process personal information because you have consented to the processing, because it is necessary to respond to a request or perform an agreement with you, because we have a legal obligation to retain or process certain information, or because processing is reasonably necessary for legitimate business operations in a manner consistent with applicable law.

Where processing relies specifically on consent, you may withdraw that consent, subject to any processing we are otherwise legally permitted or required to continue.

7. Contact and Quote Forms

Our website includes a contact form and an online quotation tool.

Information submitted through these tools may include contact details, business details and information about your proposed website project.

Submissions are transmitted to Vertex Web Africa using a transactional email service so that we can review and respond to your enquiry.

Submitting information through these forms does not automatically create a client relationship or binding project agreement.

8. Transactional Email

Vertex Web Africa uses a third-party transactional email provider to deliver website enquiries, quotation requests and related confirmation emails.

Our current transactional email provider is Brevo.

Information necessary to send these messages may therefore be processed by that service provider on our behalf.

We do not sell your contact details to the transactional email provider for advertising purposes.

9. Website Analytics

We use Google Analytics to understand how visitors use our website and to help us improve its performance and content.

Analytics information may include information about your browser or device, pages visited, interactions with the website, referring website, session information and approximate geographic information derived from technical data.

Google Analytics may use cookies or similar technologies.

You can control or block cookies using your browser settings, although doing so may affect some website functionality.

Analytics information is used for aggregated website measurement and improvement rather than to identify ordinary visitors personally.

10. Hosting and Technical Information

Our website is hosted using third-party cloud infrastructure.

Hosting and security systems may automatically process technical information such as IP addresses, request information, browser details, timestamps and server logs where necessary to operate, protect and troubleshoot the website.

Such technical information may be retained for limited periods by the relevant infrastructure providers.

11. Service Providers and Sharing

We may share personal information with service providers where reasonably necessary to operate our business or provide our services.

These may include website hosting providers, transactional email providers, analytics providers, domain or DNS providers, accounting systems and other technical services used for a particular client project.

These providers process information for defined operational purposes and are subject to their own legal and contractual obligations.

We may also disclose personal information where required by law, regulation, court order or a lawful request from an authorised public authority.

Vertex Web Africa does not sell or rent personal information to advertisers or data brokers.

12. International Processing

Some of the technology providers used by Vertex Web Africa operate infrastructure outside South Africa.

As a result, personal information may in some circumstances be processed or stored in another country.

Where cross-border processing occurs, we take reasonable steps to use reputable providers and arrangements intended to provide appropriate protection for personal information in accordance with applicable legal requirements.

13. Information Security

We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures may include access controls, secure connections, authentication and security controls provided by our technology platforms.

However, no internet transmission, online service or storage system can be guaranteed to be completely secure.

14. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for the duration of an active client relationship, to resolve disputes or support enquiries, and where required for legitimate accounting, tax, contractual or legal record-keeping purposes.

Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable and legally permitted.

15. Your Rights

Subject to applicable law, you may request confirmation of whether we hold personal information about you, request access to that information, ask us to correct inaccurate or incomplete information, request deletion where appropriate, object to certain processing, or withdraw consent where processing is based on consent.

We may need to verify your identity before responding to a privacy request.

Some information may need to be retained despite a deletion request where we have a lawful reason or legal obligation to retain it.

16. Direct Marketing

We will not use information supplied solely for a website enquiry or quotation to send unrelated direct marketing without an appropriate basis to do so.

Where you have chosen to receive marketing communications, you may opt out of those communications at any time.

Operational messages relating to an active enquiry, invoice, support request or client project are not treated as marketing communications.

17. Children

Our services are intended for businesses and adults seeking professional website services.

We do not knowingly design our website to collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter.

18. External Websites

Our website may contain links to external websites, including client websites, portfolio demonstrations, social networks and third-party services.

Vertex Web Africa is not responsible for the privacy practices, security or content of websites operated by other organisations.

You should review the privacy policy of the relevant third party when leaving our website.

Please also see our Terms of Service for details governing use of our website and services.

19. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, service providers or legal obligations change.

The updated version will be published on this page with a revised “Last Updated” date.

20. Privacy Contact

For privacy enquiries, access requests, corrections or other questions about personal information, contact: